Terms and Conditions

These Terms and Conditions ("Terms") govern your use of homefrontpro.com and any related landing pages, quizzes, microsites, communications, and services (collectively, the "Service") operated by Home Front Pros LLC d/b/a Homefront Pro, a Pennsylvania limited liability company ("Homefront Pro," "we," "us," or "our").

1. Acceptance

By accessing or using the Service, completing a quiz or contact form, providing your phone number, or clicking "Submit," "Get My Quote," "Continue," or any similar button, you agree to these Terms, our Privacy Policy, and the TCPA Consent Disclosure below. If you do not agree, you must not use the Service.

2. Eligibility

You represent that you (a) are at least 18 years old; (b) are a resident of the United States; (c) own or control the residential property identified in your quiz; (d) are the subscriber to or customary user of the telephone number you submitted; and (e) have the legal authority to enter into these Terms.

3. The Service: What We Are and What We Are Not

Homefront Pro is a lead-generation and matching service. We collect information from homeowners interested in bathroom remodeling and related home-improvement projects and we sell that information, in the form of a "lead," to ActiveProspect, Inc. and its LeadConduit platform, which in turn delivers it to one or more independent home-improvement contractors and dealer networks ("Service Providers").

We are not a contractor. We do not perform any home-improvement work, we do not employ any contractors, we do not supervise the work of any Service Provider, and we are not a party to any agreement you enter into with a Service Provider. We do not endorse, warrant, recommend, vouch for, license, or vet any Service Provider beyond standard onboarding diligence. You must independently verify that any Service Provider is properly licensed, bonded, and insured in your jurisdiction before engaging them. Pricing, scope of work, financing, warranties, and performance are matters strictly between you and the Service Provider.

4. Quiz Submissions

You agree that all information you submit through any quiz or form is true, accurate, current, and complete. You may not submit information about another person without their authorization. You may not use the Service to test, scrape, scout, or otherwise evaluate our processes; doing so is a material breach of these Terms.

5. License to Contact; Marketing Partners

By submitting a quiz, you grant Homefront Pro and its Service Providers and marketing partners a limited, revocable license to use the contact information you provided to contact you about your project and related offers, in accordance with the TCPA Consent Disclosure in Section 6 and our Privacy Policy. A current list of categories of marketing partners and Service Providers is available at homefrontpro.com/partners and may be requested in writing.

6. TCPA Consent Disclosure

7. Email Communications

By providing your email address you consent to receive transactional and commercial emails from Homefront Pro and the Service Providers to whom your inquiry is delivered. Each commercial email will include a one-click unsubscribe link as required by the CAN-SPAM Act, 15 U.S.C. § 7701 et seq.

8. Intellectual Property

The Service and all content on it — including text, graphics, logos, code, and the "Homefront Pro" mark — are owned by or licensed to Homefront Pro and protected by U.S. and international intellectual-property laws. You may not copy, modify, distribute, sell, or lease any part of the Service without our prior written consent.

9. Prohibited Conduct

You may not (a) use the Service in any unlawful manner; (b) submit false, fraudulent, or other people's information; (c) interfere with the operation of the Service; (d) reverse-engineer, scrape, or use bots against the Service; (e) attempt to circumvent our consent-capture or fraud-prevention systems; or (f) use the Service for any purpose other than evaluating bathroom remodeling for a property you own or control.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, HOMEFRONT PRO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

WE MAKE NO WARRANTY WHATSOEVER ABOUT ANY SERVICE PROVIDER OR ABOUT ANY WORK, PRODUCT, ESTIMATE, FINANCING TERM, WARRANTY, OR REPRESENTATION ANY SERVICE PROVIDER MAKES TO YOU. ANY DISPUTE WITH A SERVICE PROVIDER IS SOLELY BETWEEN YOU AND THAT SERVICE PROVIDER.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HOMEFRONT PRO AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US$100.00) OR THE AMOUNT YOU HAVE PAID TO US IN THE PRECEDING TWELVE MONTHS, WHICHEVER IS GREATER.

NOTHING IN THIS SECTION LIMITS LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED BY APPLICABLE LAW (INCLUDING UNDER THE PENNSYLVANIA UNFAIR TRADE PRACTICES AND CONSUMER PROTECTION LAW OR ANY STATE CONSUMER-PROTECTION STATUTE THAT PROHIBITS WAIVER).

12. Indemnification

You will defend, indemnify, and hold harmless Homefront Pro and its officers, directors, employees, agents, and affiliates from and against any claim, demand, suit, loss, liability, damage, or expense (including reasonable attorneys' fees) arising out of (a) your breach of these Terms; (b) your submission of false, fraudulent, or unauthorized information; (c) your interactions or transactions with any Service Provider; or (d) your violation of any law or third-party right.

13. Termination

We may suspend or terminate your access to the Service at any time, for any reason, with or without notice. Sections 5–6, 8, and 10–17 survive termination.

14. Mandatory Binding Individual Arbitration; Class Action Waiver

14.1 Agreement to Arbitrate

You and Homefront Pro agree that any dispute, claim, or controversy arising out of or relating to (a) these Terms, (b) the Privacy Policy, (c) the Service, (d) any communication you received from Homefront Pro or any Service Provider in reliance on the consent in Section 6, or (e) the relationship between you and Homefront Pro (collectively, "Disputes") will be resolved exclusively by final and binding individual arbitration, except as expressly provided in Section 14.6.

14.2 Federal Arbitration Act

This arbitration agreement is governed by the Federal Arbitration Act, 9 U.S.C. § 1 et seq., and evidences a transaction in interstate commerce.

14.3 Pre-Arbitration Notice and Negotiation

Before commencing arbitration, you must send a written Notice of Dispute to: Legal Department, Home Front Pros LLC, 502 W 7th St, Suite 100, Erie, PA 16502, with a copy to [email protected]. The Notice must describe the Dispute and the relief you seek. The parties will then negotiate in good faith for 60 days. If the Dispute is not resolved, either party may commence arbitration.

14.4 Arbitration Provider and Rules

Arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules and, where 25 or more similar demands are filed, the AAA Mass Arbitration Supplementary Rules, both as in effect when the demand is filed. If AAA is unavailable, the parties will select JAMS under its Consumer Arbitration Minimum Standards. The arbitrator will be a retired judge or attorney with at least 10 years' experience in consumer-protection or telecommunications matters.

14.5 Location and Costs

Arbitration will take place in the county in which you reside, or by video, at your election. We will pay all AAA/JAMS filing, administrative, and arbitrator fees that exceed the cost of filing a similar action in your local court.

14.6 Carve-Outs

Either party may (a) bring an individual action in small-claims court that has jurisdiction; (b) seek injunctive or equitable relief in a court of competent jurisdiction to protect intellectual-property rights; and (c) participate in any settlement, mediation, or claims process required by a government enforcement action. The parties agree that the FCC, FTC, state attorneys general, and any private TCPA, FTSA, OTSA, or state-privacy enforcement action are not affected by this arbitration agreement insofar as the law forbids waiver.

14.7 No Class, Collective, or Representative Actions

YOU AND HOMEFRONT PRO AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding. Any claim that this Section 14.7 is unenforceable in whole or in part will be decided by a court, not an arbitrator. If a court finds that this Section 14.7 is unenforceable as to a particular claim, then that claim (and only that claim) will be severed from the arbitration agreement and may proceed in court; all other claims must still be arbitrated.

14.8 Jury Trial Waiver

YOU AND HOMEFRONT PRO WAIVE ANY RIGHT TO A TRIAL BY JURY for any Dispute that, despite this Section 14, is heard in court.

14.9 Mass Arbitration Bellwether Protocol

If 25 or more similar individual arbitration demands are filed by or on behalf of claimants represented by the same or coordinated counsel, the parties will use the AAA Mass Arbitration Supplementary Rules, including the bellwether process. The statute of limitations is tolled for non-bellwether claimants during the bellwether process.

14.10 30-Day Right to Opt Out

You may opt out of this arbitration agreement by sending written notice within 30 days of the date you first agreed to these Terms to: Arbitration Opt-Out, Home Front Pros LLC, 502 W 7th St, Suite 100, Erie, PA 16502, or by emailing [email protected] with subject line "Arbitration Opt-Out." Your notice must include your name, mailing address, the email address and phone number you used on the Site, and a clear statement that you wish to opt out. Opting out will not affect any other provision of these Terms.

14.11 Severability and Survival

If any portion of this Section 14 is found unenforceable, the remainder will continue in force, except that if Section 14.7 (No Class, Collective, or Representative Actions) is held unenforceable as to any claim in any forum, the entire arbitration agreement is null as to that claim only and that claim will proceed in court. This Section 14 survives termination of these Terms.

14.12 Acknowledgment

BY USING THE SERVICE OR CLICKING "I AGREE" ON ANY ACCEPTANCE INTERFACE THAT REFERENCES THESE TERMS, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO THIS SECTION 14, INCLUDING THE WAIVER OF YOUR RIGHTS TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION.

15. Governing Law and Forum

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict-of-laws rules, except that (a) the Federal Arbitration Act governs Section 14, and (b) where the mandatory consumer-protection law of your state of residence cannot be waived, that law applies to you. Subject to Section 14, any action that must proceed in court will be brought exclusively in the state or federal courts located in Erie County, Pennsylvania.

16. Changes to These Terms

We may modify these Terms at any time by posting an updated version on the Site with a new "Last Updated" date. If a change is material, we will provide reasonable advance notice. Your continued use of the Service after the effective date of any change constitutes acceptance of the modified Terms. Changes do not apply retroactively to Disputes for which a Notice of Dispute was already submitted.

17. Miscellaneous

These Terms, together with the Privacy Policy and any additional terms expressly incorporated, constitute the entire agreement between you and Homefront Pro about the Service. Failure to enforce any provision is not a waiver. If any provision is unenforceable, it will be modified to the minimum extent necessary and the remainder will continue in force. You may not assign these Terms; we may. The headings are for convenience only.

18. California Resident Notice

Pursuant to Cal. Civ. Code § 1789.3: California residents may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

19. Contact